About the job
Be part of the most vibrant store in the mall! We are seeking passionate music and pop culture enthusiasts to deliver an unforgettable shopping experience for our customers. As a Sales Associate at Hot Topic, you will play a vital role in our success by providing exceptional customer service and ensuring fellow fans can access their beloved merchandise. You will share your fandom insights, manage stock levels, and present merchandise in an appealing manner, all while maintaining a strong focus on the in-store experience.
WHAT YOU'LL DO
- Create an extraordinary shopping experience that keeps customers coming back, showcasing your product knowledge and customer service skills.
- Oversee your designated sales floor area, ensuring it meets visual merchandising standards.
- Operate the register, utilizing your fandom knowledge to process transactions and promote add-on sales through services like BOPIS and curbside pickup.
- Communicate fashion and music trends to management and corporate partners.
- Collaborate with Store Management to mitigate theft and ensure a secure environment.
- Help maintain store organization by keeping the stockroom tidy and assisting with store cleanliness.
- Embrace teamwork and communicate effectively to accomplish tasks.
- Perform additional duties as assigned by your Store Leader.
WHAT YOU'LL NEED
- Prior experience in a retail setting is preferred. A passion for music and pop culture is a major plus!
- Exceptional customer service and sales abilities.
- Must be at least 16 years old to join our team.
- Strong collaborative and communication skills.
- The ability to navigate the store, merchandise products using approved equipment, and lift boxes weighing up to 50 pounds (with or without reasonable accommodation).
Please note that the starting pay range for this position is as listed, but various factors such as education, location, and experience will influence the final salary for new hires.