About the job
YOUR ROLE
As a Sales Associate at H&M, you will play a pivotal role in delivering an outstanding customer experience. You will welcome customers, guide them through the store, and assist them in finding what they need while showcasing our products. By embodying our values, you will contribute to both your success and that of the company.
You will:
- Share your fashion knowledge to assist customers in selecting the products that suit them best.
- Collaborate with your team to provide exceptional service at every stage of the customer journey.
- Ensure the sales floor and stock are well-maintained, organized, and inviting.
- Participate in the store's opening and closing procedures.
- Positively represent the brand in all customer interactions.
YOUR TEAM
Our stores are the heart of our group, where customers experience our brand firsthand. As a team member, whether you are a Sales Associate, Department Manager, Visual Merchandiser, or Store Manager, you will help create an inspiring and welcoming environment.
You will collaborate across stores to share ideas and succeed together. Alongside your team, you will play an essential role in helping customers express their individuality through the latest trends and timeless styles. By connecting with our customers, we make fashion accessible and sustainable for everyone.
WHO YOU ARE
We are looking for individuals with ideally customer service experience in fashion, retail, or similar fields.
We seek people who are:
- Passionate about fashion and dedicated to providing an exceptional customer experience while promoting our products and driving sales.
- Thriving in collaborative, dynamic environments.
- Communicative, creative, and eager to work with digital tools in-store, with a strong desire to learn and grow.
- Flexible and action-oriented.
ABOUT US
H&M Group is a global company with strong fashion brands. Our aim is to demonstrate that there is no compromise between outstanding design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented individuals united by our culture and shared values. Together, we aim to leverage our influence and knowledge to push the boundaries of fashion.

