About the job
At Clover Health, we are dedicated to providing high-quality, affordable, and easily understandable healthcare plans for America’s seniors. Our core focus is on preventive care, utilizing innovative data and technology through the Clover Assistant to empower our physicians to deliver optimal health recommendations based on our members’ complete health histories—all while ensuring the lowest costs and highest value.
We are looking for a Sales Operations Analyst who will play a crucial role in establishing the operational framework that underpins our expanding sales organization. This position merges analytics, process design, and enablement, allowing you to work closely with sales leadership to translate business objectives into structured reporting, scalable workflows, and comprehensive playbooks that enhance execution.
This position is perfect for an individual who thrives in uncertain environments, enjoys constructing order from chaos, and is driven by the desire to enhance the operational efficiency of a growing sales team.
Key Responsibilities:
- Own and maintain sales reporting, dashboards, and operational playbooks, serving as the definitive source for performance metrics and processes.
- Ensure data integrity, consistency, and actionable insights that bolster sales performance and informed decision-making.
- Lead process optimization and enablement initiatives, which include onboarding, creating training materials, and developing Standard Operating Procedures (SOPs).
- Provide daily operational support to the sales team and resolve reporting or workflow issues as they arise.
- Collaborate with Sales leadership and work cross-functionally to synchronize systems, processes, and reporting throughout the sales lifecycle.
- Design scalable systems and processes that enhance visibility, minimize operational hurdles, and support sustainable growth.
Success in this role will be measured by:
- Within the first 90 days: Rapid onboarding and ownership of reporting, culminating in improved data accuracy and process clarity.
- Within the first 6 months: Delivery of scalable reporting and process enhancements while becoming a trusted advisor to sales leadership.
- Long-term success: Continuous operational improvements that boost sales productivity and guide strategic decision-making.
We encourage you to apply if you:
- Possess 3–5 years of experience in sales operations, revenue operations, business operations, or a similar analytical role supporting go-to-market teams.
- Have experience in the healthcare, Medicare, or insurance sectors, or in similarly regulated environments.