About the job
Sales Team Leader – Reporting directly to the Head of Sales, the Sales Team Leader is tasked with assembling and managing a dynamic team of at least 20 Agents. The primary objective is to engage potential clients, assist them in applying for our financial products, and closely monitor their performance. This role involves maintaining strong relationships with lead generation sources and is focused on enhancing overall productivity in both quantity and quality.
Key Responsibilities:
- Recruit, train, and develop Agents to ensure high performance.
- Monitor and evaluate Agent performance regularly.
- Collaborate with the Operations Team to follow up on applications.
- Enhance the quality of applications submitted.
- Achieve monthly KPIs and targets set by management.
- Provide coaching and support to Agents to foster their growth.
- Prepare a comprehensive monthly report for the Head of Sales detailing achievements, performance analysis, system issues, and proposed improvements.
- Address and investigate any complaints that arise.
- Analyze existing processes to identify inefficiencies and recommend improvements.

