About the job
Join Bosch as a SAP SCM IT Support Desk Consultant specializing in Logistics. In this pivotal role, you will be responsible for advanced functional and technical triage within a dynamic warehouse and distribution systems environment. Acting as a key escalation point between Level 1 support and Level 3 vendor teams, you will conduct thorough root cause analyses spanning infrastructure, applications, integrations, processes, and data layers.
To excel in this position, you will need to demonstrate strong technical expertise in IT infrastructure, system integrations, warehouse management systems, automation, and enterprise application support.
Key Responsibilities:
• Execute incident triage and technical diagnostics across:
- Network infrastructure (LAN/WAN connectivity, latency, firewall dependencies)
- Server environments (Windows/Linux, virtualized infrastructure)
- Database platforms (query validation, data integrity checks, transaction failures)
- Automation flow (AutoStore, Conveyors)
- BY WMS application functionality and configuration
- API, middleware, and interface integrations
- Data flow and message queue failures
- User access, permissions, and role-based security issues
• Conduct root cause analysis to determine incident origins including:
- Infrastructure (network/server/database)
- Application defects or configuration issues
- Integration/interface failures
- Data inconsistencies or corruption
- End-user process or transactional errors
• Escalate issues based on system ownership:
- AutoStore software defects → External vendor support.
- BD product or service-related system issues → Appropriate BD technical teams.
- Infrastructure-related issues → Internal IT infrastructure teams.
- User process gaps → Coordinate with operations and provide technical guidance.
• Analyze system logs, database records, interface transactions, and error messaging to identify failure points.
• Collaborate with cross-functional IT teams (network, infrastructure, application development, vendors) to ensure prompt resolution.
• Maintain meticulous documentation of incidents in ITSM, including technical analysis notes and resolution records in ticketing systems.
• Identify recurring system issues and recommend technical remediation or permanent solutions.

