We are looking for a future Veriffian who has:Experience: 3-5+ years in Customer Success, Technical Support, or CS Operations, preferably in a SaaS environment.Technical Aptitude: Familiarity with APIs, integration workflows, and CRM logic, with Salesforce experience being a significant advantage.Data-Driven Mindset: Proficiency in interpreting usage data and health scores to build effective segmentation and automation strategies.Exceptional Communication Skills: Ability to craft engaging and concise content that inspires action.
About the job
Join Veriff as a Scaled Customer Success Manager and revolutionize the support and growth of our 'Paper' account segment. In this innovative role, you will manage the success and well-being of hundreds of customers simultaneously, utilizing automation, data insights, and digital engagement strategies. Collaborating across Technical Support, Customer Success, and Operations, you will ensure every customer receives the attention they deserve while upholding the efficiency of a high-volume business model.
Your mission to protect honest people online includes:
Digital Success Strategy: Create and implement automated communication playbooks to boost product adoption and provide valuable updates and usage tips.
Lifecycle & Health Monitoring: Proactively track Customer Health Scores and identify at-risk accounts, deploying automated campaigns or managing manual interventions as needed.
Advanced Technical Triage: Serve as the Tier 2 escalation point for Paper accounts, resolving complex issues related to performance, fraud, and platform stability.
Light-Touch Enablement: Assist customers with standard integration workflows and self-service setups, minimizing the need for Solutions Engineering involvement.
Operational Excellence: Collaborate with GTM Finance and Salesforce Architects to refine tools, ensuring accurate customer action triggers from our Single Source of Truth.
About Veriff
Veriff is at the forefront of online identity verification, dedicated to creating a safer digital world. Our innovative technology empowers businesses to protect honest individuals while simplifying the verification process.
This job posting is no longer active and is not accepting applications.
We are looking for a future Veriffian who has:Experience: 3-5+ years in Customer Success, Technical Support, or CS Operations, preferably in a SaaS environment.Technical Aptitude: Familiarity with APIs, integration workflows, and CRM logic, with Salesforce experience being a significant advantage.Data-Driven Mindset: Proficiency in interpreting usage data and health scores to build effective segmentation and automation strategies.Exceptional Communication Skills: Ability to craft engaging and concise content that inspires action.
About the job
Join Veriff as a Scaled Customer Success Manager and revolutionize the support and growth of our 'Paper' account segment. In this innovative role, you will manage the success and well-being of hundreds of customers simultaneously, utilizing automation, data insights, and digital engagement strategies. Collaborating across Technical Support, Customer Success, and Operations, you will ensure every customer receives the attention they deserve while upholding the efficiency of a high-volume business model.
Your mission to protect honest people online includes:
Digital Success Strategy: Create and implement automated communication playbooks to boost product adoption and provide valuable updates and usage tips.
Lifecycle & Health Monitoring: Proactively track Customer Health Scores and identify at-risk accounts, deploying automated campaigns or managing manual interventions as needed.
Advanced Technical Triage: Serve as the Tier 2 escalation point for Paper accounts, resolving complex issues related to performance, fraud, and platform stability.
Light-Touch Enablement: Assist customers with standard integration workflows and self-service setups, minimizing the need for Solutions Engineering involvement.
Operational Excellence: Collaborate with GTM Finance and Salesforce Architects to refine tools, ensuring accurate customer action triggers from our Single Source of Truth.
About Veriff
Veriff is at the forefront of online identity verification, dedicated to creating a safer digital world. Our innovative technology empowers businesses to protect honest individuals while simplifying the verification process.