About the job
Join Control Risks as a Security Operations Center Operator in Mexico City, where you will play a critical role in monitoring significant events throughout Mexico. Your main focus will be on the perimeters around locations frequented by our Client's travelers.
You will be part of a dedicated 24/7 monitoring team responsible for real-time alerting of travelers using both open-source and internal intelligence gathering tools.
Key Responsibilities:
- Track GPS and conduct check-ins for travelers during their transfers.
- Assist in compiling reports that provide updates on incidents, geofences, significant events, unauthorized routes, and general recommendations.
- Send real-time information and alerts to users en route.
- Help develop standard tracking and communication protocols with travelers.
- Maintain constant coordination and communication with the Security Manager and Control Risks assets in case of security incidents involving travelers to request deployment of security personnel and guide law enforcement about the incident location while communicating with the Client's management.
- Support the development of Standard Operating Procedures (SOPs) that dictate the deployment of travelers. This includes communication protocols between Control Risks assets and the client, intelligence checks before transfers, incident response protocols, and immediate escalation protocols.

