About the job
Join Sutherland as a Senior Associate in Accounts Receivable Collections! We are a dynamic team dedicated to driving results and enhancing customer satisfaction. If you are passionate about building a rewarding career and possess the skills necessary to contribute to our success, we invite you to apply!
In this pivotal role, you will:
- Serve as the Primary Contact: Accelerate the company’s cash flow through efficient collection of accounts receivable from high-value clients.
- Perform Collections Activities: Engage with customers and clients via calls and emails to facilitate payments, manage accounts, and resolve disputes.
- Educate Clients: Provide information on payment schedules and negotiate terms for debt resolution.
- Maintain Relationships: Build and nurture strong relationships with key personnel at major clients.
- Collaborate with Teams: Coordinate efforts with internal sales and customer service teams to optimize collections.
- Monitor Accounts: Identify and track customer disputes, escalating issues to credit analysts as needed.
- Deliver Exceptional Service: Ensure a top-tier customer experience while meeting and exceeding collection goals.
Your contributions will help define the reputation of Sutherland as a leader in customer service excellence.

