About the job
Discover The Pokémon Company International
The Pokémon Company International oversees the Pokémon brand globally outside of Asia, encompassing brand management, licensing, marketing, the Pokémon Trading Card Game, the animated television series, home entertainment, and the official Pokémon website. Since its inception in Japan in 1996, Pokémon has grown to become one of the most beloved entertainment brands for children worldwide.
Explore more at corporate.pokemon.com and pokemon.com.
Role Overview
Position: Senior Automated Retail (AR) Learning & Development Program Lead
Role Overview: In this pivotal position, you will architect and oversee the training programs that ensure the seamless operation of Pokémon Automated Retail kiosks at scale. You will craft and implement role-specific learning experiences tailored for our Remote Support and Field Services teams, leveraging human-centered design methodologies to empower technicians in diagnosing issues with precision, expediting case resolutions, and minimizing repeat service calls. Additionally, you will spearhead the implementation of a decentralized onboarding framework by equipping partner organizations with certified trainers.

