Qualifications
What You’ll Need to SucceedEssential Qualifications:A Bachelor’s degree in Information Technology Management, Business Management, or a related field, accompanied by a minimum of 5 years of relevant experience.Proven experience in supporting or administering the ServiceNow platform, with a focus on Configuration Management Database (CMDB).Experience with the ServiceNow platform's Enterprise Architecture (EA) module or similar components.In-depth knowledge of ITIL processes and IT Service Management (ITSM) practices.Strong proficiency in SQL or data querying tools for effective reporting and analysis.Current Certified Business Analysis Professional (CBAP) designation from the International Institute of Business Analysis (IIBA).Additional Preferred Qualifications:ServiceNow certifications such as Certified System Administrator.ServiceNow Certified Implementation Specialist (CIS) focused on APM or EA.ITIL v4 Foundation certification.Familiarity with ServiceNow Common Service Data Model (CSDM) and CMDB design.
About the job
Join Technitask as a Senior Business Analyst specializing in ServiceNow
At Technitask, we pride ourselves on being a leading Canadian firm in IT management, systems integration, software delivery, and consulting services. Our dedicated team of professionals—comprising SAP functional consultants, developers, project managers, data engineers, and security analysts—works diligently to deliver exceptional value to clients in the utilities, telecommunications, and public services sectors. Collaboratively, we identify and analyze business challenges, implementing innovative solutions that enhance operational efficiency and drive tangible benefits for our clients.
With over 17 years of proven experience, we have successfully partnered with esteemed organizations like Hydro One, Liberty Utilities, the Government of Canada, and the Province of Ontario, solidifying our reputation in the industry.
About Technitask
Technitask is a premier Canadian provider of IT management, systems integration, software delivery, and consulting services, specializing in delivering tailored solutions for clients in the utilities, telecommunications, and public service sectors. Our talented team leverages extensive industry experience and technical expertise to drive innovation and operational excellence.