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Experience Level
Senior
Qualifications
Key Responsibilities:Oversee and resolve complex, high-priority customer and partner cases, frequently engaging multiple internal and external stakeholders.Manage supplier orders to ensure seamless fulfillment.Coordinate on-time shipments with suppliers and assist them in overcoming manufacturing challenges.Generate open order reports for customer insights.Oversee the fulfillment of intricate orders to meet customer expectations.
About the job
At Xometry (NASDAQ: XMTR), we are driving the future of manufacturing by connecting visionary thinkers with the manufacturers who can realize their ideas. Our innovative digital marketplace empowers manufacturers with essential resources for business growth while simplifying the process for Fortune 1000 companies to access global manufacturing capabilities.
We are on the lookout for a Senior Case Manager to join our dynamic team and play a pivotal role in addressing intricate customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and experience in managing escalations within a fast-paced, technology-driven environment. In this capacity, you will facilitate the resolution of high-stakes cases that involve customers, manufacturing partners, logistics, and internal teams, ensuring timely, empathetic, and effective support that aligns with Xometry’s dedication to delivering world-class service.
About Xometry
Xometry is a leader in the manufacturing industry, leveraging advanced technology to streamline the connection between innovators and manufacturers. Our platform simplifies the procurement process, enabling businesses to scale efficiently by tapping into a vast network of global manufacturing capabilities.
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Senior
Qualifications
Key Responsibilities:Oversee and resolve complex, high-priority customer and partner cases, frequently engaging multiple internal and external stakeholders.Manage supplier orders to ensure seamless fulfillment.Coordinate on-time shipments with suppliers and assist them in overcoming manufacturing challenges.Generate open order reports for customer insights.Oversee the fulfillment of intricate orders to meet customer expectations.
About the job
At Xometry (NASDAQ: XMTR), we are driving the future of manufacturing by connecting visionary thinkers with the manufacturers who can realize their ideas. Our innovative digital marketplace empowers manufacturers with essential resources for business growth while simplifying the process for Fortune 1000 companies to access global manufacturing capabilities.
We are on the lookout for a Senior Case Manager to join our dynamic team and play a pivotal role in addressing intricate customer and partner challenges. The ideal candidate will possess exceptional organizational skills, a solution-driven mindset, and experience in managing escalations within a fast-paced, technology-driven environment. In this capacity, you will facilitate the resolution of high-stakes cases that involve customers, manufacturing partners, logistics, and internal teams, ensuring timely, empathetic, and effective support that aligns with Xometry’s dedication to delivering world-class service.
About Xometry
Xometry is a leader in the manufacturing industry, leveraging advanced technology to streamline the connection between innovators and manufacturers. Our platform simplifies the procurement process, enabling businesses to scale efficiently by tapping into a vast network of global manufacturing capabilities.