Qualifications
Key Responsibilities:• Manage senior client relationships daily, fostering trust and credibility through strategic guidance, operational excellence, and consistent results.• Serve as a strategic partner to clients: grasp their business objectives, pinpoint opportunities, and shape initiatives across digital products and services.• Oversee multiple concurrent workstreams with clear prioritization, escalation procedures, decision-making authority, and stakeholder alignment.• Collaborate closely with Strategy, UX, Research, Technology, and Delivery leads to translate business needs into actionable plans and high-quality outputs.• Proactively drive growth by identifying new opportunities, proposing innovative ideas, and expanding the scope of work beyond initial expectations.• Establish and uphold a robust “brand of service” for the engagement, including communication rhythms, working norms, and clarity of roles and responsibilities.• Anticipate potential risks and identify issues early; manage expectations, drive resolution, and maintain progress without compromising quality.• Guide and influence senior stakeholders, communicating persuasively to both executive and team audiences.• Ensure account health by supporting scope management, forecasting, and resource alignment in collaboration with operations and delivery leadership.Qualifications and Experience:• Extensive experience in agency client leadership, particularly with complex digital product and service engagements (web/app/platform/service ecosystems).• Proven ability to operate effectively at senior stakeholder levels, showcasing strong leadership and communication skills.
About the job
At AKQA, we are dedicated to the innovative fusion of art and science, crafting exceptional ideas, products, and services. Our entrepreneurial spirit and collaborative mindset drive us to design adaptable digital solutions that not only captivate but also yield significant returns for our clients.
As leaders in client relations, our team cultivates trusted partnerships, provides cross-functional guidance, and ensures that we consistently deliver outstanding results that align with both client objectives and customer expectations. Our Senior Client Directors embody strategic insight and operational excellence, managing complex projects that balance relationship management with the urgency of delivering high-quality digital products and services swiftly.
We are currently on the lookout for a seasoned Freelance Senior Client Director to partner with a nationally recognized, industry-leading brand seeking to innovate in ways that profoundly impact lives. In this role, you will spearhead senior client relationships and oversee the delivery of digital products and services that cater to a large and diverse clientele. You will thrive in a dynamic, highly collaborative environment, aligning cross-functional teams and senior stakeholders, navigating complexities, and ensuring that our efforts yield measurable results.
About AKQA
AKQA is at the forefront of blending creativity and technology, delivering innovative digital services that not only inspire but also drive business success. Our team thrives on collaboration and embraces a culture of adaptability, ensuring that we meet the evolving needs of our clients.