About the job
About AlphaSense:
AlphaSense is a leading provider of AI-driven market intelligence solutions designed to eliminate uncertainties in decision-making for the world's top-tier companies. Our advanced search technology aggregates insights from a vast array of public and private content, including equity research, corporate filings, earnings call transcripts, expert interviews, news articles, and proprietary research from our clients.
The 2024 acquisition of Tegus by AlphaSense marks an exciting step forward in our mission to empower professionals with superior decision-making tools. This partnership will enhance our ability to deliver comprehensive insights drawn from a multitude of datasets, further fueling growth and innovation. Our platform is the trusted choice for over 6,000 enterprise clients, including a significant portion of the S&P 500. Established in 2011 and headquartered in New York City, AlphaSense boasts a global workforce of over 2,000 employees across various locations, including the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Join us in our journey!
About the Team:
The Customer & Product Support (C&PS) team is pivotal in bridging sales, customer success, and R&D, ensuring our clients achieve optimal outcomes while seamlessly utilizing AlphaSense's leading-edge platform and products. We are dedicated to enriching the user experience by delivering prompt and knowledgeable support. Our global team spans the U.S., U.K., India, and Singapore.
About the Role:
We are in search of a motivated and seasoned Senior Cloud Support Engineer to join our vibrant team. In this capacity, you will be a vital technical resource, advocating for our customers, resolving complex technical challenges, and enhancing customer satisfaction. Your expertise in cloud technologies, distributed systems, and AI-driven search platforms will be instrumental in ensuring the successful deployment, troubleshooting, and optimization of customer solutions.
This role is perfect for individuals who excel in a fast-paced environment and take pleasure in tackling significant challenges.

