About the job
Your mission:
As a key member of the Business Onboarding Verification team at Wise, you will play a pivotal role in transforming the way we verify business customers on a global scale. Your work will harmonize exceptional customer experiences with compliance and regulatory standards.
Your contributions will resonate throughout the entire organization, influencing customer-facing teams, platform teams, tool development teams, and regional units around the world. You will showcase the power of strategic content design in every interaction.
Utilizing your systems-thinking approach, leadership capabilities, and content design expertise, you will craft comprehensive user journeys, minimize hurdles, and facilitate seamless onboarding for Wise customers.
Your responsibilities will include:
Defining the future of verification by establishing a clear vision, implementing standards, and creating scalable patterns across various teams at Wise.
Taking ownership of content design within your squad, shaping messaging and user experiences.
Collaborating with design leaders from other squads to create a unified, cohesive experience for customers.
Working alongside regional teams, tooling teams, operations teams, and compliance to ensure simplicity and consistency throughout the user journeys.
Leveraging your design leadership skills to enhance quality, maturity, and alignment within the squad.
Partnering with product design, management, and engineering teams to lead initiatives and deliver impactful work.
Strategically planning and prioritizing tasks, while onboarding new content designers as the team expands.
In this role, you’ll have the chance to:
Guide teams towards impactful outcomes and produce work you can take pride in.
Engage hands-on, leading by example and raising the standard.
Enhance the quality of product and content design — defining excellence and helping to achieve it.
Be part of a talented design team driven by positive change.
Contribute to a mission that empowers individuals and businesses to take control of their finances.
About you:
You are an experienced content designer with a track record of delivering complex, high-quality products.
Your expertise in B2B environments has equipped you with a deep understanding of businesses of all sizes and their unique challenges.
You thrive in complex and ambiguous situations, successfully guiding teams through them.
You can navigate technical discussions with engineering, regulatory dialogues with compliance, and operational logistics with ease.
You possess a keen eye for quality and know how to mentor designers and teams to achieve it.
Your influence and inspiration drive others within a culture that values autonomy and empowerment.
You foster effective partnerships across the organization, building strong relationships with peers.