Proven experience in customer service management or related fields.Strong analytical skills with the ability to interpret data and drive actionable insights.Excellent communication and interpersonal skills.Ability to lead and motivate teams in a dynamic environment.Passion for improving customer experience and satisfaction.
About the job
Are you ready to lead, innovate, and transform the sleep industry?
At Emma – The Sleep Company, established in 2015, we have rapidly grown to become the world's largest D2C sleep brand, operating in over 35 countries with more than 25 stores across Europe. Endorsed by top consumer associations in EMEA, APAC, and the Americas, we create premium sleep comfort products designed to help our customers wake up refreshed and ready to take on the day.
We are a vibrant community of intelligent, motivated individuals, bound by a strong culture of collaboration and knowledge sharing. Our ethos encourages thinking big, taking ownership, and making a significant impact. Through hands-on experience, mentorship, and a commitment to continuous learning, we foster our personal and professional growth. With team members from over 60 nationalities and offices across various regions, our diverse perspectives greatly enhance our workplace culture. Are you prepared to help shape the future of sleep with us? Let’s make it happen!
About Emma – The Sleep Company
Emma – The Sleep Company is a global leader in the sleep industry, recognized for our innovative and high-quality sleep products. We are committed to enhancing the sleep experience for our customers worldwide, supported by a culture of teamwork, diversity, and continuous improvement.
This job posting is no longer active and is not accepting applications.
Senior Customer Excellence Manager (Relocation to PH)
Proven experience in customer service management or related fields.Strong analytical skills with the ability to interpret data and drive actionable insights.Excellent communication and interpersonal skills.Ability to lead and motivate teams in a dynamic environment.Passion for improving customer experience and satisfaction.
About the job
Are you ready to lead, innovate, and transform the sleep industry?
At Emma – The Sleep Company, established in 2015, we have rapidly grown to become the world's largest D2C sleep brand, operating in over 35 countries with more than 25 stores across Europe. Endorsed by top consumer associations in EMEA, APAC, and the Americas, we create premium sleep comfort products designed to help our customers wake up refreshed and ready to take on the day.
We are a vibrant community of intelligent, motivated individuals, bound by a strong culture of collaboration and knowledge sharing. Our ethos encourages thinking big, taking ownership, and making a significant impact. Through hands-on experience, mentorship, and a commitment to continuous learning, we foster our personal and professional growth. With team members from over 60 nationalities and offices across various regions, our diverse perspectives greatly enhance our workplace culture. Are you prepared to help shape the future of sleep with us? Let’s make it happen!
About Emma – The Sleep Company
Emma – The Sleep Company is a global leader in the sleep industry, recognized for our innovative and high-quality sleep products. We are committed to enhancing the sleep experience for our customers worldwide, supported by a culture of teamwork, diversity, and continuous improvement.