Qualifications
About the Role
The Senior Customer Growth Specialist is a post-sales, outbound role dedicated to generating an expansion pipeline from our long-tail customer base. This position is situated at the nexus of Customer Success and Sales, with a clear focus: to identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.
This is a high-activity, commercially oriented role. You will leverage data, signals, and insights to prioritize outreach, qualify opportunities, and seamlessly hand off expansion pipelines to Customer Success Managers or Sales partners. While customer experience is vital, this role's success is primarily measured by pipeline creation.
What You’ll Do:
Engage existing Backblaze customers through proactive outreach via email, calls, LinkedIn, and other channels.
Identify expansion opportunities by analyzing signals such as product usage, intent data, account activity, and engagement trends.
Qualify customer needs, timelines, and expansion potential through insightful discovery conversations.
Create and advance qualified expansion opportunities within Salesforce.
Collaborate closely with Customer Success Managers, Technical Account Managers, and Sales to ensure smooth handoffs.
Maintain robust CRM hygiene and accurate activity tracking.
Participate in continuous enablement and feedback processes to enhance messaging, targeting, and conversion rates.
About the job
About Backblaze
Backblaze is a trailblazer in the open cloud movement, specializing in object storage that empowers customer success. Our cloud storage solutions are designed to optimize budgets, alleviate the burden on administrators, and empower innovators. In partnership with our clients, we liberate them from outdated, costly legacy systems, enabling them to harness the full potential of the open cloud.
Founded in 2007, we have successfully scaled our operations with minimal external funding, culminating in a traditional IPO on the Nasdaq in 2021. Today, Backblaze generates over $100 million in revenue and stands as the leading specialized storage cloud, managing over three billion gigabytes of data for more than 500,000 customers across 175+ countries, encompassing businesses, developers, IT professionals, and individual users.
While we take pride in our achievements, we are equally excited about the opportunities that lie ahead. We are currently on the lookout for a Senior Customer Growth Specialist!
About Backblaze
Backblaze is a leader in the open cloud storage revolution, dedicated to providing affordable and efficient solutions that empower businesses and individuals alike. With a commitment to innovation and customer success, we are paving the way for a brighter digital future.