About the job
Join the Marshmallow Team
At Marshmallow, we strive to simplify the migration process.
Tackling a challenge of this scale requires a team of inquisitive minds who are dedicated to finding effective solutions. We seek individuals who question the status quo, deconstruct assumptions, and take proactive steps to create innovative approaches.
A career at Marshmallow revolves around continuous development, with a strong emphasis on learning. You will be encouraged to enhance your skills and provided with the necessary tools and mentorship to excel. This will empower you to make significant contributions and foster change.
If you resonate with our mission at Marshmallow, we invite you to delve into our Culture Handbook for further insights.
Advance our mission and elevate your career.
The Car Finance Customer Operations Team
The Customer Operations team embodies our mission in practice. We are the go-to resource for individuals seeking straightforward answers and genuine assistance. Each interaction presents an opportunity to facilitate smoother migration experiences, not through rote responses, but by addressing issues with empathy, precision, and clarity.
With a high-paced environment and unpredictable challenges, you will gain more experience in a year than many do in three. We value individuals who ask insightful questions before jumping to conclusions, maintain composure under pressure, and contribute innovative ideas to enhance our operations.
In the Marshmallow Car Finance division, you will gain early trust, receive support from a close-knit team, and have the autonomy to take initiative. Equipped with modern tools, coaching, and clear developmental pathways, you will swiftly progress in your career while making a tangible difference for our customers daily.
Your Responsibilities
Assist our broker and dealer partners in finalizing Hire Purchase agreements—this includes following up on invoices, discussing loan limits and deposits, and setting clear expectations to expedite transactions.
Evaluate applicant affordability and eligibility based on our Underwriting Guidelines and Credit Risk models, while interpreting both agency credit reports and Open Banking data.
Make informed lending decisions (initially with guidance).
Identify opportunities for process improvements through automation and AI, collaborating closely with our engineering team to implement these enhancements.
Collaborate with the Car Finance Operations Team Lead, General Manager, and Head of Risk to...