Qualifications
To be successful in this role, you should possess the following qualifications: A high school diploma or equivalentPrevious customer service experienceStrong sales abilitiesProficiency in computer usage (internet, Windows environment)A friendly and professional demeanor with exceptional communication skillsWillingness to undergo a drug test and criminal background checksFlexibility to work across different job functions and shifts, with a commitment to excellent attendance and the ability to occasionally work extra hours.
About the job
Join our dynamic team at Sears Call Center, where the work is not only fun and engaging but also offers a rewarding challenge! With over a century of excellence, Sears Holdings has become the fourth-largest broadline retailer in the U.S., thanks in large part to the dedication and talent of individuals like you. We are on the lookout for passionate INBOUND CUSTOMER SERVICE AND SALES REPRESENTATIVES who are committed to delivering world-class customer service, fostering customer loyalty through our Commitment to Care approach, and driving sales through personalized product recommendations.
Why choose Sears? We provide an environment that promotes skill development and career advancement, alongside an attractive compensation package that includes sales incentives and merchandise discounts at Sears, Kmart, and Lands' End. If you are enthusiastic about customer service and possess the ability to influence and engage others, we want to hear from you! Apply today and become a part of our caring community!
About Sears Holdings
Sears Holdings Customer Support Call Centers represent our national support operation, managing over 130 million customer interactions annually through calls, letters, and emails. Our Call Centers offer diverse employment opportunities that support various business lines, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, and appliance parts sales. We equip our customer contact agents with comprehensive training on systems, products, and soft skills, ensuring they are well-prepared to serve our customers effectively. Our leadership and support teams are dedicated to fostering an environment that promotes agent success through coaching, workforce planning, and data-driven initiatives.
