About the job
Join Avery Dennison as a Senior Customer Service Executive in Bengaluru, where your focus on maintaining exceptional customer satisfaction will shine. You will be responsible for addressing inquiries, processing orders, and resolving complaints through various channels including email, phone, and fax, following best practice guidelines.
Ensure a customer-centric approach at all times and provide timely responses to all customer communications.
Work diligently to meet and exceed agreed service levels, prioritizing customer satisfaction.
Take initiative in managing queries, ensuring proactive follow-up until resolution.
Investigate and resolve customer issues effectively, escalating to the Team Leader when necessary.
Utilize automated information systems proficiently to enhance service delivery.
Foster professional relationships with both internal and external stakeholders.
Maintain a high standard of quality and productivity, processing orders and queries with a minimum accuracy rate of 98%.
Contribute to continuous improvement initiatives by assisting in gathering business requirements and conducting analytical activities.
Document processes and requirements clearly, adhering to established standards.
Keep clients informed about order statuses and generate relevant reports.
Effectively manage complaints and escalations to enhance client trust and satisfaction.
Prioritize activities based on client needs, ensuring timely delivery of services.
Collaborate as a team member to achieve both individual and organizational objectives, sharing knowledge and skills actively.