Qualifications
What will you do?Act as a key internal liaison among departments to coordinate and expedite the resolution of customer issues, focusing on aligning teams and improving communication for timely problem resolution.Oversee incident-related communications and arrangements, managing situations that could lead to public relations risks or a surge in customer complaints.Support internal team management by providing solutions for unique cases reported by team members.Organize and analyze customer complaint data to highlight trends and areas needing improvement. Propose workflow enhancements and system functionality improvements, and collaborate with relevant teams to optimize processes.Essential QualificationsFluency in Mandarin, English, and Korean; effective communication and participation in meetings must be in either English or Korean.Demonstrated experience in project management or involvement in cross-functional projects.Able to thrive in a fast-paced environment and adapt swiftly to changing situations.Detail-oriented with robust problem-solving and crisis management capabilities.
About the job
Coupang is transforming the shopping experience, dedicated to astonishing customers from the moment they open the Coupang app until their order is delivered right to their doorstep.
In Taiwan, we offer services like “Rocket Delivery,” ensuring next-day delivery for an extensive range of products at competitive prices, and “Rocket Oversea,” providing free international shipping on millions of top-selling items from Korea, the U.S., and beyond.
Join us and be a key player in Coupang's growth in Taiwan, and help us create a world where our customers think, “How did I ever live without Coupang?”
Position: Senior Customer Service Specialist (Customer Issue Operations Team)
In this pivotal role, you will enhance customer satisfaction by analyzing inquiries received through our Customer Service Center. Your responsibilities will include identifying user challenges, collaborating with various departments to address these issues, and going beyond mere problem-solving by organizing and analyzing consultation data. You will utilize these insights to propose system enhancements and development recommendations to internal teams, all aimed at improving the shopping experience and customer satisfaction.
About Coupang, Inc.
Coupang is a leading e-commerce company, pioneering innovations to enhance the shopping experience for customers. By offering swift delivery options and a diverse range of products, we are committed to making shopping seamless and enjoyable for all.
