About the job
Veeam is the trusted leader in Data and AI, dedicated to empowering organizations to fully comprehend, secure, and enhance their data and AI capabilities. We specialize in data resilience and data security posture management, pioneering the integration of identity, data, security, and AI risk. With our headquarters in Seattle and operations in over 30 countries, we proudly protect more than 550,000 customers globally. Join our dynamic team as we forge ahead, growing and learning together while making a substantial impact for some of the world’s most prominent brands.
About the Role
We are seeking a naturally collaborative and articulate individual who excels in organization and possesses a profound technical understanding of Veeam products. The Senior Customer Success Engineer will play a crucial role in maximizing customer success and outcomes. You will serve as the primary technical owner, championing long-term customer success across the Veeam Data Platform. Responsibilities include leading onboarding, driving product adoption, optimizing customer experiences, proactively identifying churn risks, exploring migration and upsell opportunities, and leveraging expertise in disaster recovery and resilience (DR&R) to conduct recovery simulations, assessments, and quarterly resilience reporting, delivering measurable value to our customers.
What You’ll Do
- Configure customer accounts; customize backup policies and storage solutions; facilitate onboarding processes; orient stakeholders; guide users through administrative portals; introduce available support channels.
- Identify migration opportunities; assess usage and environments; conduct strategic success planning sessions; align business objectives with product utilization.
- Perform assessments; develop protection plans; recommend software products and architectures within the Veeam Data Platform.
- Conduct recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to monitor and report on resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect potential churn risks; define mitigation strategies; collaborate on renewal strategies with actionable technical insights.
- Develop business cases; determine total cost of ownership (TCO); articulate value propositions for expansion; schedule regular checkpoint reviews with stakeholders.
- Engage with CISO/CIO stakeholders, providing clear updates on risks, statuses, and opportunities; offer context for executive discussions and roadmap alignment.
- Collaborate on marketing-driven campaigns to enhance product adoption and expansion.
- Operate under a long-term account management model, focusing on annual recurring revenue (ARR) and growth potential, typically managing 5 to 50 enterprise accounts.

