About the job
Your Impact
The Senior Customer Success Manager at DISCO plays a pivotal role in ensuring a seamless onboarding experience for clients. This position provides strategic insights to help clients effectively leverage DISCO’s products and services in alignment with their unique objectives, while acting as their primary point of contact. You will collaborate intensively with our sales, services, and product teams to boost product utilization within designated accounts, pinpoint upselling opportunities, and collect user feedback to guide product enhancements. A profound understanding of all DISCO offerings and the EDRM framework, coupled with an innate problem-solving ability, is essential for addressing client challenges. Your expertise will significantly contribute to improving customer retention, nurturing loyalty, and fostering DISCO’s overall growth.
What You'll Do
- Account Management: Serve as the primary liaison for assigned strategic accounts, cultivating executive-level relationships and ensuring internal team alignment to meet client needs.
- Client Success: Drive successful adoption of solutions, ensuring ROI and client satisfaction while identifying potential areas for expansion.
- Customer Advocacy: Represent client interests within DISCO, providing valuable feedback to drive product and service innovations.
- Sales Acumen: Clearly communicate the value of DISCO’s offerings, uncover upsell and cross-sell opportunities, and foster long-term client relationships to enhance revenue growth.
- Meeting & Event Management: Plan and execute educational and networking events that motivate and engage clients.
Who You Are
- 4+ years of experience in post-sales, customer success, account management, or related roles.
- Strategic thinker with a proven track record in developing account plans and managing SaaS client relationships.
- Exceptional interpersonal and communication skills.
- Proficient in identifying and capitalizing on upselling and cross-selling opportunities.
- Demonstrated leadership skills with the ability to own, drive, and deliver on client initiatives.
- Experience in planning and executing both internal and external meetings.
- Customer-centric with a proactive approach to account management and problem-solving.

