About the job
Kit serves as an innovative email-first operating system tailored specifically for creators dedicated to their craft. Our platform empowers creators to effortlessly expand and monetize their audience. Whether you're a coach, YouTuber, author, podcaster, or any type of creative, Kit is the ultimate marketing hub that streamlines audience growth, automates email marketing, and facilitates the sale of digital products—all from a single platform.
At Kit, our commitment to helping creators thrive is paramount. Our mission is to enable creators to earn $1 billion through our creator marketing platform. We pride ourselves on being completely independent and fully remote.
We're thrilled to have developed a product our customers adore, and we seek enthusiastic individuals who resonate with our mission, vision, and values to join our dynamic team. We're also keen on thoughtfully integrating AI into our processes, ensuring our team remains adaptable and innovative as we move forward.
The Role
As Kit continues its growth trajectory, we are refining how we support and cultivate our creator community. We are in search of a Customer Success Manager (Scaled Accounts), referred to internally as a Creator Growth Manager (Scaled Accounts), to spearhead Pro plan expansion within our top 1,000 largest accounts.
This pivotal role aims to address a fundamental question:
What motivates a creator to upgrade, and how can we establish scalable, value-generating upgrade opportunities?
You will concentrate on identifying, testing, and refining strategies for expansion among our pooled creators, subsequently scaling successful initiatives across our broader customer network through close collaboration with Customer Experience, Marketing, and Product teams. This is not your typical account management position; it is a growth-centric, experimental role with a tangible impact on revenue.
While driving expansion is the primary objective, success in this role hinges on delivering an exceptional, scalable customer experience that fosters retention, encourages plan upgrades, and promotes long-term revenue growth. Additionally, you will proactively engage and support pooled creators—ensuring they feel valued, understand how to leverage Kit effectively, and are well-positioned to transition to Pro through strategic email initiatives and product utilization.
This full-time individual contributor position is ideal for a professional who thrives in ambiguity, enjoys transforming insights into repeatable systems and programs, and is motivated by influencing outcomes beyond their immediate responsibilities.
Success in this role will be gauged by your ability to generate significant revenue impact at scale, including:
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