RequirementsCompleted degree in Marketing, Communication, or a comparable qualification.Professional experience in a Customer Success Manager or Account Manager role.High service orientation and enjoyment in building long-lasting customer relationships.Hands-on mentality.Strong communication skills with a confident and professional demeanor.Excellent German and English language skills, both spoken and written.Visual Literacy - a strong visual sense for fashion photography and brand aesthetics.Experience in Generative AI, Prompt Engineering, or digital content production.Experience in transformation management.
About the job
Responsibilities
Comprehensive support for our existing customers in utilizing our application during live operations.
Active management of customer relationships and handling contractual matters.
Primary point of contact for all customer inquiries.
Proactive consulting to guide customers on optimal product usage, maximizing the value of the application.
Creation of customized analyses and reports tailored to client needs.
Development and continuous optimization of processes and tools for excellent customer communication.
About ABOUT YOU GmbH
As a Customer Success Manager (m/w/d) for our innovative AI tool, you will be the central contact person for our clients, guiding them to harness the full potential of our technology. You will ensure that a strong product translates into real success stories by merging customer understanding, technology, and impact.
This job posting is no longer active and is not accepting applications.
RequirementsCompleted degree in Marketing, Communication, or a comparable qualification.Professional experience in a Customer Success Manager or Account Manager role.High service orientation and enjoyment in building long-lasting customer relationships.Hands-on mentality.Strong communication skills with a confident and professional demeanor.Excellent German and English language skills, both spoken and written.Visual Literacy - a strong visual sense for fashion photography and brand aesthetics.Experience in Generative AI, Prompt Engineering, or digital content production.Experience in transformation management.
About the job
Responsibilities
Comprehensive support for our existing customers in utilizing our application during live operations.
Active management of customer relationships and handling contractual matters.
Primary point of contact for all customer inquiries.
Proactive consulting to guide customers on optimal product usage, maximizing the value of the application.
Creation of customized analyses and reports tailored to client needs.
Development and continuous optimization of processes and tools for excellent customer communication.
About ABOUT YOU GmbH
As a Customer Success Manager (m/w/d) for our innovative AI tool, you will be the central contact person for our clients, guiding them to harness the full potential of our technology. You will ensure that a strong product translates into real success stories by merging customer understanding, technology, and impact.