About the job
Join Spare as a Senior Customer Success Manager and help us prioritize customer satisfaction!
In this pivotal role, you will:
Foster strong customer relationships—become the go-to trusted advisor for our customers at Spare, ensuring they are always happy and supported.
Drive customer success by optimizing processes, providing training, managing operations, and troubleshooting to empower our customers to be self-sufficient.
Proactively identify and implement improvements in transit services, collaborating with customers to enhance their operational efficiency.
If you’re seeking a company that values customer-centricity, your search ends here!
While our headquarters are located in Vancouver, BC, this position allows for remote work throughout Canada. For those who prefer an office environment, you are welcome to work from our HQ or receive a co-working stipend to work from another office location.
Key Responsibilities
Customer Advocacy: Recognize customer pain points, suggest effective solutions, and act as an advocate for our customers within the Product Team.
Relationship Management: Develop and maintain robust relationships with customers and key stakeholders from diverse backgrounds.
Customer Success: Comprehend what success means to our customers and assist them in achieving autonomy in their operations.
Cross-team Collaboration: Work in tandem with the Growth and Solutions Engineering teams to fulfill pre-sale RFP commitments.
Additional Job Details:
Travel Requirements: Regular travel within Canada and the USA for onsite visits (approximately 20 days per quarter).
Short Notice Travel: Be prepared for travel on short notice, ideally residing within 1.5 hours of an international airport.
Participate with the Launch and Customer Success teams as the primary contact for emergencies, which may occur during evenings and weekends (typically one week every few months).

