About the job
About Us
Zeta Global (NYSE: ZETA) is a cutting-edge AI-Powered Marketing Cloud that harnesses the power of advanced artificial intelligence and vast consumer data to streamline customer acquisition, growth, and retention for marketers. Our vision with the Zeta Marketing Platform (ZMP) is to transform sophisticated marketing into a manageable task by integrating identity, intelligence, and omnichannel activation into a unified platform, supported by one of the industry's largest proprietary databases and AI capabilities. Our enterprise clients across diverse sectors are equipped to tailor consumer experiences on an individual basis across all channels, enhancing the effectiveness of their marketing efforts. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City, with offices worldwide. Discover more at www.zetaglobal.com.
The Opportunity
We are in search of a driven Senior Customer Success Manager who is enthusiastic about forming strategic partnerships with our clients. In this pivotal role, you will be responsible for cultivating and sustaining robust relationships with key accounts, acting as the go-to expert to ensure program success, enhance customer engagement, and uncover opportunities for growth.
As the primary liaison for your accounts, you will manage all facets of client interactions across a range of services, ensuring that client objectives are achieved while proactively addressing inquiries and expectations. You will work closely with Operations, Strategy, and Analytics teams to minimize churn, secure upsells, and deliver measurable ROI for our clients. Furthermore, you will facilitate strategic discussions, including quarterly performance reviews, and provide insights that bolster long-term client success.
This role calls for a proactive and strategic thinker who can operate independently as well as collaboratively in a dynamic environment. The Senior Customer Success Manager will be instrumental in enhancing the client experience at Zeta.
Key Responsibilities
- Develop and maintain strong relationships with strategic accounts, ensuring client satisfaction through upsells, cross-sells, renewals, and overall account expansion.
- Collaborate with Customer Success leadership to manage and scale accounts for long-term growth and performance optimization.
- Act as the primary point of contact for client communications, program management, and strategic guidance, ensuring a seamless customer experience.
- Create and manage a client roadmap that highlights major milestones, testing initiatives, and avenues for growth.
- Utilize industry knowledge to drive initiatives that maximize client engagement and satisfaction.

