About the job
At Grafana Labs, we’re a pioneering force in the open-source space, committed to driving innovation and collaboration. With over 20 million users worldwide leveraging Grafana to monitor everything from environmental changes to intricate systems, our dashboards have become iconic tools utilized by leading organizations, including NASA and eBay. We empower over 3,000 companies to optimize their observability strategies using our Grafana LGTM Stack, whether through our fully managed Grafana Cloud or the self-managed Grafana Enterprise Stack, featuring cutting-edge solutions like Grafana Mimir, Grafana Loki, and Grafana Tempo.
As we continue to expand rapidly, we remain grounded in our core values: a strong open-source heritage, a culture of global collaboration, and a passion for impactful work. Our team flourishes in an environment that champions innovation, transparency, and autonomy.
If this role resonates with you, we encourage you to apply even if you don’t meet every single requirement. This could be a transformative opportunity for your career.
About the Role:
As a Senior Engagement Manager at Grafana Labs, you will be the driving force behind our most significant customer interactions. As a vital member of our Professional Services team, you will lead complex, outcome-focused projects, empowering customers to fully leverage the capabilities of Grafana’s observability platform. This role uniquely combines strategic thinking, project management, and customer advocacy.
Your responsibilities include guiding engagements from inception to completion—aligning client objectives with technical solutions, coordinating cross-functional teams, and establishing scalable processes that enhance customer delivery. You'll be instrumental in mapping project milestones, mitigating risks, and reporting progress to senior leadership, ensuring our solutions yield tangible business results.
In collaboration with Sales, Support, Product, and Customer Success teams, you will bridge strategic intent and execution, ensuring each engagement not only achieves its objectives but also strengthens our customer relationships. Your contributions will shape the future of Grafana Labs and elevate our client experiences.

