About the job
Federato is dedicated to revolutionizing the insurance landscape by ensuring that efficient and equitable coverage is accessible to everyone. We empower insurers to tackle pressing challenges such as climate change, cyber threats, and social inflation, backed by the visionaries behind Salesforce, Veeva, Zoom, and Box.
As the only AI-native platform that encompasses the entire policy lifecycle, we redefine how insurance operations are conducted. Our integrated decision-making capabilities allow underwriters to align their unique portfolio goals, strategies, and rules seamlessly into their workflows. This means faster, more effective deal-making, as AI efficiently triages submissions and provides real-time feedback on portfolios, all within a unified, proven system that drives superior business results.
What You'll Be Doing:
- Lead the planning, scoping, and execution of complex implementations by anticipating challenges, managing client timelines, escalating issues, and ensuring readiness across various functions.
- Act as the primary technical escalation point for integration and custom implementation challenges, debugging complex integration issues and crafting tailored solutions.
- Facilitate technical discovery discussions with clients, translating vague requirements into detailed stories and fostering trust with key stakeholders.
- Influence architectural decisions by proposing optimized implementation strategies that align with product strengths and limitations; recommend enhancements based on deployment experiences.
- Represent the Forward Deployed Engineering team in product feedback sessions, feature prioritization, and collaboration across departments such as Product, Engineering, Customer Success, and Product Marketing.
- Champion continuous improvement by developing and owning exemplary delivery playbooks, onboarding protocols, internal training programs, and providing technical mentorship to junior FDEs.
- Clearly communicate insights and recommendations to clients and internal teams, using structured data to influence roadmap priorities.

