About the job
Join Our Team
At HSP Group, we are the leading provider of global expansion services, dedicated to assisting businesses in navigating the complexities of international operations. Our comprehensive solutions encompass legal entity setup, global HR, payroll, compliance, tax, and advisory, empowering our clients to accelerate their growth while ensuring compliance and minimizing risks in every market they enter.
As innovative technology firms and scale-up organizations expand rapidly, HSP is uniquely positioned to become their trusted global partner.
Position Overview
This is a fully remote role.
The Senior Global Service Associate (GSA) is integral to the HSP Group's customer service delivery experience. Serving as the primary contact for our clients, the GSA will oversee the provision of accounting and tax compliance services.
To thrive in this role, candidates should possess a strong foundation in both accounting and tax, along with experience in managing client relationships.
Key Responsibilities:
- Serve as the main point of contact for clients, ensuring the timely and accurate delivery of accounting and tax services.
- Oversee and manage accounting and tax compliance obligations for clients, including tax and statutory submissions.
- Advise clients on best practices in accounting and tax.
- Collaborate with internal teams and local service providers to guarantee timely service delivery.
- Build and sustain excellent relationships with clients and local teams, understanding their needs and delivering tailored solutions proactively.
- Contribute to the development and implementation of new services and processes to enhance the client experience.
- Maintain accurate client records and ensure documentation is current, utilizing systems such as Salesforce, SharePoint, FreshDesk, Microsoft Teams, and others.
- Create service tickets and verify data provided by clients and local teams. Track assigned tasks and tickets, providing regular status updates.
- Address ad hoc queries from clients, ensuring the appropriate teams are engaged when necessary.