Qualifications
- Proficient in backup and restoration administration and support- Experience with file server support and user account/mailbox administration- Skilled in software and hardware installation, including mobile devices- Capable of setting up and providing remote user support and troubleshooting- Strong aptitude in end-user training and creating procedural documentation- Ability to maintain and update information for all IT-related tickets in accordance with ITIL practices- Experience in generating reports, conducting trend analysis, and applying ITIL best practices- Familiarity with inventory management of IT assets and support for conference room setups- Proficient in utilizing online meeting applications for technical support during virtual sessions
About the job
As a Senior Help Desk Technician at CGS Federal, you will provide exceptional Level 1 & 2 Help Desk support to a diverse range of end users, including senior management, attorneys, support staff, contractors, and other associated systems within the Executive Office for the United States Attorneys (EOUSA). Your expertise in troubleshooting and technical support will be critical in maintaining the efficiency of our operations.
We pride ourselves on fostering a collaborative environment where innovative thinkers can tackle the government's most pressing challenges using advanced technology. At CGS, we are searching for individuals who are eager to drive governmental innovation, work effectively in a team, and anticipate the needs of their colleagues. We support your professional development with various growth opportunities.
About CGS Federal
CGS Federal is dedicated to assembling a team of skilled, motivated, and creative individuals committed to solving complex governmental challenges through cutting-edge technology. Our mission emphasizes collaboration, innovation, and professional growth in a supportive environment.