Qualifications
Proficient in backup and restoration administration and supportExperience in file server supportSkilled in user account and mailbox administrationExpertise in software and hardware installation and troubleshootingAbility to set up and support handheld devicesExperience in remote user setup and troubleshootingCapable of conducting end-user training sessionsAbility to create procedural documentation and maintain IT inventoriesProficient in ITIL practices for managing IT-related ticketsExcellent communication skills for addressing user inquiries
About the job
Contact Government Services, LLC (CGS) is on the lookout for a dedicated Senior Help Desk Technician to provide exceptional Level 1 & 2 support services for the Executive Office for the United States Attorneys (EOUSA). In this pivotal role, you will assist a diverse user base, including senior management and legal professionals, ensuring seamless operations through expert technical support.
At CGS, we pride ourselves on bringing together passionate and innovative individuals to tackle the most pressing challenges faced by the government using advanced technology. We foster an environment that promotes collaboration and continuous professional development, encouraging our employees to grow through various learning opportunities.
Join us and make a meaningful contribution to government innovation!
About Contact Government Services, LLC
Contact Government Services, LLC (CGS) is committed to delivering innovative solutions to the government sector. Our team is composed of highly motivated professionals who leverage cutting-edge technology to address complex challenges and drive progress in public service.