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Experience Level
Mid to Senior
Qualifications
RequirementsBachelor’s degree in Computer Science or a related field.3–4 years of practical experience with Jira and JSM.Strong expertise in JSM Assets / CMDB.Experience with REST APIs and integrations.Proficiency in tools such as:ScriptRunnerJMWERefinedExperience in Jira automation and workflow customization.Deep understanding of ITIL-based ITSM processes.Familiarity with JavaScript frameworks like Node.js, React, or Angular.Excellent documentation and client communication skills.Strong stakeholder management abilities.Ability to convert business needs into effective technical solutions.Adaptability in fast-paced, multi-client environments.A collaborative mindset for cross-functional teamwork.High ownership and accountability for delivery outcomes.Preferred QualificationsITIL Certification.Atlassian certifications (e.g., Jira Administrator, JSM Specialist).Experience in consulting or multi-client environments.Exposure to Jira Forge.
About the job
Inbox Business Technologies is seeking a Senior Implementation Consultant – Jira Service Management (ITSM) to spearhead comprehensive implementations and configurations of Jira Service Management solutions. This pivotal role demands a robust combination of technical skills and a deep understanding of ITSM processes to craft scalable, efficient, and customer-focused solutions.
The successful candidate will engage closely with stakeholders to transform business needs into technical configurations while ensuring compliance with ITIL best practices and delivering high-quality results.
Key Responsibilities
Lead the implementation and configuration of Jira Service Management solutions.
Design and configure ITSM workflows encompassing Incident, Request, Problem, Change, and Assets/CMDB.
Oversee the management and maintenance of JSM Assets schemas and relationships.
Execute third-party integrations utilizing REST APIs and marketplace tools.
Translate business requirements into scalable technical solutions.
Configure SLAs, queues, automations, forms, and service portals.
Assist in testing phases, including QA, UAT, go-live, and post-production enhancements.
Mentor and guide junior consultants, fostering knowledge sharing and ensuring quality delivery.
Collaborate with cross-functional teams to guarantee smooth project execution.
About Inbox Business Technologies
At Inbox Business Technologies, we pride ourselves on delivering cutting-edge technology solutions that empower organizations to streamline their processes and enhance productivity. Our team is dedicated to driving success through innovative strategies and exceptional service.
Senior Implementation Consultant - Jira Service Management
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Mid to Senior
Qualifications
RequirementsBachelor’s degree in Computer Science or a related field.3–4 years of practical experience with Jira and JSM.Strong expertise in JSM Assets / CMDB.Experience with REST APIs and integrations.Proficiency in tools such as:ScriptRunnerJMWERefinedExperience in Jira automation and workflow customization.Deep understanding of ITIL-based ITSM processes.Familiarity with JavaScript frameworks like Node.js, React, or Angular.Excellent documentation and client communication skills.Strong stakeholder management abilities.Ability to convert business needs into effective technical solutions.Adaptability in fast-paced, multi-client environments.A collaborative mindset for cross-functional teamwork.High ownership and accountability for delivery outcomes.Preferred QualificationsITIL Certification.Atlassian certifications (e.g., Jira Administrator, JSM Specialist).Experience in consulting or multi-client environments.Exposure to Jira Forge.
About the job
Inbox Business Technologies is seeking a Senior Implementation Consultant – Jira Service Management (ITSM) to spearhead comprehensive implementations and configurations of Jira Service Management solutions. This pivotal role demands a robust combination of technical skills and a deep understanding of ITSM processes to craft scalable, efficient, and customer-focused solutions.
The successful candidate will engage closely with stakeholders to transform business needs into technical configurations while ensuring compliance with ITIL best practices and delivering high-quality results.
Key Responsibilities
Lead the implementation and configuration of Jira Service Management solutions.
Design and configure ITSM workflows encompassing Incident, Request, Problem, Change, and Assets/CMDB.
Oversee the management and maintenance of JSM Assets schemas and relationships.
Execute third-party integrations utilizing REST APIs and marketplace tools.
Translate business requirements into scalable technical solutions.
Configure SLAs, queues, automations, forms, and service portals.
Assist in testing phases, including QA, UAT, go-live, and post-production enhancements.
Mentor and guide junior consultants, fostering knowledge sharing and ensuring quality delivery.
Collaborate with cross-functional teams to guarantee smooth project execution.
About Inbox Business Technologies
At Inbox Business Technologies, we pride ourselves on delivering cutting-edge technology solutions that empower organizations to streamline their processes and enhance productivity. Our team is dedicated to driving success through innovative strategies and exceptional service.