About the job
Inbox Business Technologies is seeking a Senior Implementation Consultant – Jira Service Management (ITSM) to spearhead comprehensive implementations and configurations of Jira Service Management solutions. This pivotal role demands a robust combination of technical skills and a deep understanding of ITSM processes to craft scalable, efficient, and customer-focused solutions.
The successful candidate will engage closely with stakeholders to transform business needs into technical configurations while ensuring compliance with ITIL best practices and delivering high-quality results.
Key Responsibilities
- Lead the implementation and configuration of Jira Service Management solutions.
- Design and configure ITSM workflows encompassing Incident, Request, Problem, Change, and Assets/CMDB.
- Oversee the management and maintenance of JSM Assets schemas and relationships.
- Execute third-party integrations utilizing REST APIs and marketplace tools.
- Translate business requirements into scalable technical solutions.
- Configure SLAs, queues, automations, forms, and service portals.
- Assist in testing phases, including QA, UAT, go-live, and post-production enhancements.
- Mentor and guide junior consultants, fostering knowledge sharing and ensuring quality delivery.
- Collaborate with cross-functional teams to guarantee smooth project execution.

