Qualifications
Key Responsibilities:Manage and maintain extensive Nutanix-based virtual infrastructure utilizing AHV and Prism, ensuring that platforms are actively monitored, patched, upgraded, and optimized according to hosting standards.Oversee large estates of virtual machines that run critical customer workloads, including provisioning, lifecycle management, and executing planned changes.Conduct daily infrastructure operations across compute, storage, and virtualization layers while adhering to established operational and change management processes.Monitor the health of the platform and proactively maintain the stability, performance, and availability of production environments.Respond to infrastructure incidents promptly and collaboratively to restore services and mitigate customer impact.Participate in a shared on-call rotation, providing out-of-hours support for production platforms as part of a team-based support model.Engage in root cause analysis and post-incident reviews, identifying corrective and preventive actions to minimize repeat incidents.Support platform enhancements and technical initiatives, focusing on standardization, lifecycle improvements, and reducing operational risk.Assist with automation and operational efficiency projects, promoting consistency, repeatability, and long-term supportability.
About the job
Join our dynamic Hosting team at InterSystems, where we deliver cutting-edge solutions as hosted or managed services to clients across the globe. Our focus is on supporting business-critical and highly regulated workloads that require exceptional levels of availability, performance, and operational reliability. In this pivotal role, you will ensure the efficient, secure, and dependable operation of our Nutanix-based hosting platform that is vital for our customer services. Your contributions will be key in maintaining stable operations while also driving the evolution of the hosting platform through standardization, automation, and continuous improvement. Success in this role is defined by sustained service stability, infrastructure performance, minimized operational risks, and the enhancement of our infrastructure's resilience and supportability throughout the performance year.
About InterSystems Corporation
InterSystems is a global leader in software technology, providing scalable and high-performance solutions that empower organizations to innovate and streamline operations. Our dedicated teams are committed to delivering exceptional service and support, ensuring that our clients can rely on us for their critical infrastructure needs.