About the job
Join our dynamic team at ananinja as a Senior IT CCTV Operations Specialist. In this pivotal role, you will oversee, monitor, and maintain our advanced CCTV systems across various locations, ensuring optimal security, system reliability, and seamless operational continuity.
Key Responsibilities:
- Continuously monitor live CCTV feeds to ensure system reliability across all sites.
- Conduct daily system health assessments, including cameras, storage, and recording functionalities.
- Identify, document, and report any system anomalies, outages, or suspicious activities.
- Retrieve and manage CCTV footage for incident investigations and inquiries.
- Address CCTV support tickets and resolve issues within Service Level Agreements (SLA).
- Troubleshoot and resolve hardware, software, and network issues related to CCTV systems.
- Perform system upgrades (firmware/software) and escalate critical issues as necessary.
- Carry out preventive maintenance and thorough physical inspections of equipment.
- Replace malfunctioning equipment and provide support for field operations.
- Maintain robust system documentation, access control, and compliance records.
- Collaborate with vendors for repair, replacement, and technical support.

