About the job
Join our dynamic team at Deutsche Telekom IT Solutions, a key player in innovation and digitalization within the DTAG group since 2019. We are seeking an ambitious and experienced professional fluent in foreign languages to support our growing operations in Hungary. If you thrive in a challenging and varied work environment and enjoy applying your language skills in daily communication, you could be the perfect fit!
Are you confident in the IT Service Management (ITSM) domain and interested in becoming a strategic advisor in a corporate setting? This opportunity is for you!
What Will You Do?
As a Senior ITSM Consultant, you will play a crucial role in the strategic and operational development of IT Service Management for our clients.
- Provide consulting services to clients on the implementation, optimization, and transformation of ITSM processes.
- Utilize and further develop ITIL-based frameworks.
- Analyze existing service management structures and propose concrete improvement suggestions.
- Design and facilitate workshops at both decision-making and professional levels.
- Support the selection, implementation, and enhancement of ITSM tools.
- Act as a Trusted Advisor, collaborating with IT leaders and business areas.
- Primarily work with ServiceNow solutions during technical implementation.

