About the job
- Oversee the daily logistics operations within the country to ensure operational stability.
- Monitor key performance indicators (KPIs) such as delivery times, availability of delivery personnel, fill rates, and cancellation rates.
- Identify operational deviations or incidents and swiftly activate mitigation plans.
- Analyze order demand by city and time slot to optimize logistics.
- Define strategies to maintain a balance between the supply of delivery personnel and order volume.
- Design and implement operational plans aimed at enhancing business efficiency and scalability.
- Make quick decisions to minimize user experience impact.
- Work on process optimization and tools to improve operations.
- Ensure the operation provides a high service level for users and a positive experience for delivery personnel.

