About the job
About the Role:
At Cresta, we are committed to crafting advanced Machine Learning systems designed to facilitate real-time, intelligent interactions with customers. Our team develops models and platforms capable of processing vast amounts of multimodal data—particularly focusing on speech and text—to derive insights, enhance quality, and provide actionable intelligence at scale. This role emphasizes advancing model evaluation, measurement, and quality improvements, particularly in Automatic Speech Recognition (ASR) and subsequent NLP systems. You will be responsible for designing comprehensive evaluation frameworks, defining quality metrics, and driving systematic enhancements to model accuracy, robustness, and reliability.
About Cresta
Cresta is at the forefront of revolutionizing customer service through AI. Our platform is designed to enhance the efficiency of contact centers by providing actionable insights and automating processes, ultimately empowering teams to excel in their roles.

