About the job
Join Us as a Senior Manager of Customer Experience!
At Point Digital Finance, we are on a mission to enhance homeownership by making it more accessible and valuable. As a Senior Manager in our Customer Experience team, you will lead a dedicated group of approximately 50 professionals responsible for handling homeowner communications via phone and email, while also providing essential support to our sales efforts.
Key Responsibilities: You will ensure our team delivers prompt, high-quality support at scale, reinforcing our sales processes through effective follow-ups and document collection.
What We Offer: A collaborative environment that values flexibility and connection, with at least one in-office day each week in our BGC Manila location. Enjoy the benefits of a hybrid work model that fosters teamwork and a people-first culture.

