Qualifications
Key Responsibilities:
Team Leadership & Growth
Lead, mentor, and grow a team of consultants and engagement managers, nurturing a high-performance culture focused on customer success, technical proficiency, and ongoing learning.
Recruit, mentor, and retain exceptional talent, creating clear career pathways and a scalable services organization.
Foster a culture of empowerment, enabling your team and partners within the revenue organization.
Customer Engagement & Delivery Excellence
Manage the delivery of customer-facing engagements, ensuring quality, timeliness, and alignment with customer objectives for successful implementation and adoption of the LaunchDarkly platform.
Serve as an escalation point for high-profile or strategic customers, upholding LaunchDarkly’s
About the job
About the Role:
The Global Professional Services (GPS) team at LaunchDarkly is on the lookout for a Senior Manager, Professional Services to spearhead and expand our dynamic consulting practice across North America. At LaunchDarkly, we empower modern software teams to foster innovation through effective software delivery and release management. Our mission is to enable clients to achieve rapid, secure, and impactful software releases. The Professional Services team plays a pivotal role in guiding customers through their transformative journeys as they implement LaunchDarkly enterprise-wide.
As the Senior Manager, Professional Services, you will oversee a dedicated portfolio of Corporate accounts, crafting, selling, and executing customer programs that yield measurable outcomes and drive long-term adoption. This prominent leadership position merges strategic customer engagement, pre-sales activities, and program execution with team development and operational excellence.
With the Professional Services division having tripled in size over the past year, this is your chance to join an exciting journey and influence the next phase of our expansion.
About LaunchDarkly
LaunchDarkly is at the forefront of innovation in software development, providing teams with the tools to manage feature releases efficiently and effectively. Our goal is to enhance the software delivery process, ensuring that organizations can innovate without sacrificing quality or speed.