About the job
The Miami Marlins are dedicated to fostering a winning culture with a singular focus: achieving Sustainable Success. We pride ourselves on being fierce competitors, bold innovators, steadfast teammates, and visionary thinkers.
The Senior Manager of Business Development is a pivotal full-time leadership role aimed at propelling revenue growth through effective management, development, and performance oversight of the Business Development Account Executive team and the Membership Sales program. As both a player-coach and strategic leader, this position ensures that both teams consistently achieve and surpass sales targets while nurturing a premier sales culture and talent pipeline within the organization.
This role entails accountability for team performance, execution of sales strategies, coaching, recruitment, and onboarding for our Membership Sales program, alongside fostering cross-departmental collaboration. A strong emphasis on professional development, accountability, and sustainable revenue growth is essential, with direct reporting to the Vice President, Ticket Sales & Service.
Essential Functions
Leadership & Team Management
- Directly manage and mentor Business Development Account Executives and Membership Sales Representatives.
- Recruit, onboard, train, and foster the growth of sales staff to support long-term career advancement.
- Set clear expectations, performance benchmarks, and accountability standards for all team members.
- Conduct regular one-on-one meetings, team meetings, call reviews, and performance evaluations.
- Promote a competitive, positive, and collaborative sales culture aligned with the Miami Marlins’ core values.
Sales Strategy & Revenue Generation
- Assist in supporting the sales strategy for all Membership campaigns in collaboration with the Vice President.
- Lead the implementation of sales strategies for both Membership Sales and Business Development teams.
- Ensure teams consistently meet or exceed individual and departmental revenue targets.
- Analyze sales data, pipelines, and performance metrics to identify trends, opportunities, and areas for improvement.
- Collaborate with senior leadership to establish sales goals, forecasts, and revenue targets.
Coaching & Development
- Actively coach on sales techniques encompassing B2B and B2C selling, prospecting, cold calling, appointment setting, presentations, and closing strategies for both the Membership Sales and Business Development teams, as well as the Ticket Sales and Service department.
- Provide real-time feedback through call monitoring, live sales calls, and appointment observations.
- Develop and implement ongoing training and onboarding programs for both new hires and experienced staff members.
- Prepare high-performing team members for advanced opportunities within the organization.

