About the job
Join TouchBistro as a Senior Manager of Customer Success Systems and Optimization, where you will take charge of refining and advancing the business systems, workflows, and operational protocols that empower our Customer Success teams. Reporting directly to the Senior Director of Customer Success Optimization, this hybrid position allows you to blend leadership with hands-on system management.
In this pivotal role, you will be responsible for the comprehensive strategy, governance, and ongoing enhancement of our core CRM and contact center platforms utilized by the Customer Success division. Your focus will be on ensuring that system designs are aligned with operational strategies, facilitating scalable processes, and delivering a consistent and high-quality customer experience.
This is a leadership position dedicated to business systems within Customer Success, where you will engage in both tactical platform management and strategic process development.

