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Experience Level
Senior Level Manager
Qualifications
Key Responsibilities:Demonstrated ability to prioritize and implement system and process changes within complex, cross-functional environments, including influencing stakeholders without direct authority.Oversee the design and continual optimization of Customer Success-specific Salesforce workflows, automation, permissions, and case management to enhance efficiency, scalability, and customer experience.Lead the advancement of contact center systems (including Salesforce Omni-Channel and Amazon Connect) and supporting tools to enable high-performing, scalable support operations, ensuring standardized Customer Success processes (SOPs) align with system design.Drive automation and optimization initiatives to enhance scalability, efficiency, and consistency.Collaborate on cross-functional initiatives with Data, Product, Engineering, and Internal Systems teams.Provide leadership to the Customer Success Optimization team, focusing on prioritization and governance.Qualifications:Salesforce Administrator Certification (mandatory).5+ years of experience in Customer Operations, CS Operations, RevOps, or a related field.Extensive hands-on experience in configuring and administering CRM platforms (Salesforce preferred).Experience managing or supporting contact center technologies (AWS preferred).Strong capabilities in process design and systems architecture.Proven experience leading cross-functional systems initiatives.Demonstrated people leadership experience.Capability to translate operational needs into scalable system solutions.
About the job
TouchBistro is seeking a Senior Manager of Customer Success Systems & Optimization to take charge of enhancing and evolving the systems, workflows, and operational procedures that empower our Customer Success teams.
This pivotal role is responsible for the comprehensive system strategy, governance, and ongoing improvement of the core CRM and contact center platforms utilized by the Customer Success department. You will ensure that system designs align with operational strategies, facilitate scalable processes, and foster a consistently high-quality customer experience.
This position combines strategic process design with hands-on platform ownership, serving as a business systems leadership role embedded within the Customer Success team.
About TouchBistro
TouchBistro is a leading restaurant management platform, dedicated to empowering restaurant owners and managers with innovative solutions to enhance operational efficiency and improve customer experiences. We are passionate about creating tools that drive success in the food service industry.
Senior Manager of Customer Success Systems & Optimization
Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Unlock Your Potential
Generate Job-Optimized Resume
One Click And Our AI Optimizes Your Resume to Match The Job Description.
Is Your Resume Optimized For This Role?
Find Out If You're Highlighting The Right Skills And Fix What's Missing
Experience Level
Senior Level Manager
Qualifications
Key Responsibilities:Demonstrated ability to prioritize and implement system and process changes within complex, cross-functional environments, including influencing stakeholders without direct authority.Oversee the design and continual optimization of Customer Success-specific Salesforce workflows, automation, permissions, and case management to enhance efficiency, scalability, and customer experience.Lead the advancement of contact center systems (including Salesforce Omni-Channel and Amazon Connect) and supporting tools to enable high-performing, scalable support operations, ensuring standardized Customer Success processes (SOPs) align with system design.Drive automation and optimization initiatives to enhance scalability, efficiency, and consistency.Collaborate on cross-functional initiatives with Data, Product, Engineering, and Internal Systems teams.Provide leadership to the Customer Success Optimization team, focusing on prioritization and governance.Qualifications:Salesforce Administrator Certification (mandatory).5+ years of experience in Customer Operations, CS Operations, RevOps, or a related field.Extensive hands-on experience in configuring and administering CRM platforms (Salesforce preferred).Experience managing or supporting contact center technologies (AWS preferred).Strong capabilities in process design and systems architecture.Proven experience leading cross-functional systems initiatives.Demonstrated people leadership experience.Capability to translate operational needs into scalable system solutions.
About the job
TouchBistro is seeking a Senior Manager of Customer Success Systems & Optimization to take charge of enhancing and evolving the systems, workflows, and operational procedures that empower our Customer Success teams.
This pivotal role is responsible for the comprehensive system strategy, governance, and ongoing improvement of the core CRM and contact center platforms utilized by the Customer Success department. You will ensure that system designs align with operational strategies, facilitate scalable processes, and foster a consistently high-quality customer experience.
This position combines strategic process design with hands-on platform ownership, serving as a business systems leadership role embedded within the Customer Success team.
About TouchBistro
TouchBistro is a leading restaurant management platform, dedicated to empowering restaurant owners and managers with innovative solutions to enhance operational efficiency and improve customer experiences. We are passionate about creating tools that drive success in the food service industry.