About the job
ABOUT JUUL LABS:
At Juul Labs, our mission is to transform the lives of the world’s billion adult smokers by moving them away from combustible cigarettes and eliminating their use, while also addressing underage usage of our products. We tackle one of the most significant global challenges with unwavering commitment to quality, innovation, research, and design. Supported by leading technology investors, we strive for excellence in everything we do, including attracting top-tier talent.
We are proud to be a diverse team driven by a shared purpose, seeking the world's best engineers, scientists, designers, product managers, operations specialists, and customer service and business professionals. If you are eager to build your career with us, we invite you to explore further.
ROLE OVERVIEW:
As the Senior Manager of Sales Performance and Capacity, you will design and manage the governance of incentive compensation programs and performance evaluation processes for all sales personnel. You will serve as the internal authority on creating a balance between motivation and fairness by designing, implementing, and monitoring compensation structures, individualized KPIs, and evaluation frameworks that foster high performance, compliance, and team engagement. Your role also includes establishing an equitable, data-driven sales territory and account allocation strategy for field and key account teams. This position combines analytical insights with operational collaboration, ensuring every individual and manager has a fair workload while aligning business resources for growth and service. You will work closely with Sales Leadership, Cycle Planning, Forecasting, HR, Legal, and Finance to ensure transparent and effective processes that attract, retain, and inspire exceptional commercial talent.
- Lead the governance and continuous enhancement of all U.S. commercial compensation programs, ensuring market competitiveness and alignment with strategic goals.
- Manage the comprehensive U.S. commercial performance evaluation process: set clear, objective performance standards and facilitate calibration sessions for sales teams; oversee annual and mid-year review cycles.
- Conduct regular benchmarking and effectiveness assessments of incentive programs, utilizing data analytics to recommend enhancements that boost motivation, reduce turnover, and promote a pay-for-performance culture.
- Oversee compliance with program guidelines, ensuring that incentive calculations, communications, and awards are accurate, timely, and adhere to internal governance.
- Create and maintain documentation, policies, and best practices associated with compensation and performance management.

