Proven experience in service delivery management, ideally within a technology or customer service environment. Strong leadership skills with the ability to influence cross-functional teams. Excellent analytical and strategic thinking abilities. Familiarity with BPO operations and performance metrics. Exceptional communication skills, both written and verbal. Bachelor's degree in Business Administration or related field; MBA preferred.
About the job
Join Hinge: The Dating App Designed for Connection
In an increasingly digital society, forging authentic relationships can be a challenge. At Hinge, our mission is to ignite meaningful connections and reduce loneliness in the world. We prioritize understanding our users' behaviors to facilitate their journey towards love, with our success defined by a singular goal – creating successful dates. With a global user base in the millions, we stand as the most reliable platform for finding lasting relationships.
Position Overview
The Senior Manager, Service Delivery will take the lead in overseeing strategic vendor performance and managing workforce initiatives across our Moderation, Appeals, Safety, and Support sectors at Hinge. This role demands a collaborative spirit to foster service delivery excellence, optimize capacity planning, and enhance our global support operations. The incumbent will be instrumental in scaling our Business Process Outsourcing (BPO) framework, improving the quality of our Trust & Safety services, and shaping the future of our outsourced operations.
About Hinge
At Hinge, we are more than just a dating app; we are a community dedicated to fostering genuine connections. With our innovative approach, we empower users to find love and meaningful relationships in a world that can often feel disconnected. Our commitment to user-centric design and data-driven insights positions us as the most trusted platform for relationship seekers worldwide.
This job posting is no longer active and is not accepting applications.
Proven experience in service delivery management, ideally within a technology or customer service environment. Strong leadership skills with the ability to influence cross-functional teams. Excellent analytical and strategic thinking abilities. Familiarity with BPO operations and performance metrics. Exceptional communication skills, both written and verbal. Bachelor's degree in Business Administration or related field; MBA preferred.
About the job
Join Hinge: The Dating App Designed for Connection
In an increasingly digital society, forging authentic relationships can be a challenge. At Hinge, our mission is to ignite meaningful connections and reduce loneliness in the world. We prioritize understanding our users' behaviors to facilitate their journey towards love, with our success defined by a singular goal – creating successful dates. With a global user base in the millions, we stand as the most reliable platform for finding lasting relationships.
Position Overview
The Senior Manager, Service Delivery will take the lead in overseeing strategic vendor performance and managing workforce initiatives across our Moderation, Appeals, Safety, and Support sectors at Hinge. This role demands a collaborative spirit to foster service delivery excellence, optimize capacity planning, and enhance our global support operations. The incumbent will be instrumental in scaling our Business Process Outsourcing (BPO) framework, improving the quality of our Trust & Safety services, and shaping the future of our outsourced operations.
About Hinge
At Hinge, we are more than just a dating app; we are a community dedicated to fostering genuine connections. With our innovative approach, we empower users to find love and meaningful relationships in a world that can often feel disconnected. Our commitment to user-centric design and data-driven insights positions us as the most trusted platform for relationship seekers worldwide.