Qualifications
The Impact You’ll HaveOversee the end-to-end issuer dispute lifecycle, ensuring prompt, precise, and compliant resolution of cardholder disputes.Champion AI-first automation initiatives that reduce manual processes and enhance efficiency in dispute classification, evidence management, and prioritization.Guide and mentor a high-performing team to boost engineering velocity and system reliability through intelligent workflows and automation.Serve as the technical and business-facing leader in customer and network escalations, translating real-world challenges into system enhancements.Collaborate cross-functionally with Risk, Compliance, Product, Operations, and Legal to influence platform roadmaps and dispute strategies.Who You AreSeasoned engineering leader with 8-12+ years of experience in engineering, including 4+ years managing senior engineers or teams.Possess a hands-on, AI-first mindset: passionate about leveraging AI/ML to enhance team productivity, drive automation, and minimize manual tasks.Exhibit strong ownership mentality — thrive amidst ambiguity and take complete responsibility for outcomes.Have a profound understanding of issuer-side card and money movement disputes, including network processes (Visa, Mastercard, Discover, AmEx) and timelines.Comfortable being customer- and network-facing, adept at translating technical nuances into actionable solutions.
About the job
Join Marqeta as our Senior Manager, Software Engineering in the Risk, Fraud and Disputes team. In this pivotal role, you will spearhead the design, development, and implementation of issuer-side disputes across various card networks and payment rails. Your expertise will be essential in creating and managing systems that handle cardholder disputes, chargeback lifecycles, network regulations, evidence workflows, and compliance timelines.
This hands-on leadership position is tailored for an individual with extensive experience in disputes and chargebacks, who adopts an AI-first approach, takes full accountability for results, and is adept at directly engaging with enterprise customers and networks to navigate complex dispute situations.
We embrace a Flexible First ethos, allowing you to work remotely from anywhere in the United States or from our Oakland office. We invite you to join us in redefining the landscape of payment dispute resolution.