About the job
At PagerDuty (NYSE:PD), we pride ourselves on being at the forefront of Digital Operations Management. In a world that never sleeps, organizations of all sizes depend on us to ensure they provide an exceptional digital experience to their customers consistently. Our platform empowers teams to swiftly identify issues and seize opportunities, bringing together the right experts to resolve problems efficiently and prevent future occurrences. With over 13,000 organizations, including 60 of the Fortune 100, relying on PagerDuty for success in Digital Transformation, Cloud Migration, and DevOps Modernization, we serve notable clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon, and many more. As we expand our capabilities in Digital Operations Management through AI/ML and Automation, we are enhancing our adoption across Development, IT, Customer Service, Security, and various other teams.
The Senior Principal Customer Success Manager will engage at the key stakeholder level within our customers’ organizations, cultivating robust relationships that facilitate the acceleration of their digital transformation journeys. The ideal candidate will be adaptable, willing to travel up to 25% of the time for in-person customer meetings, and equipped to handle diverse customer needs across various market segments, solution complexities, and life cycles.

