Qualifications
Proven experience in integrating AI into work processes, decision-making, or problem-solving, which may include utilizing AI-powered tools, automating workflows, and analyzing AI-driven insights.A minimum of 7 years of relevant design experience.A compelling portfolio that showcases your ability to transform complex challenges into holistic, elegant solutions rooted in human-centered design and research data.Experience in developing frameworks and principles that standardize and guide cross-functional teamwork, successfully leading product design projects from concept to launch with minimal oversight.A growth mindset, with a focus on expanding knowledge and seeking new challenges.Strong ability to communicate and advocate for design solutions grounded in human-centered principles and research data, influencing product experiences across teams.
About the job
Team & Role
At ServiceNow, we celebrate diversity across all professional and personal backgrounds, fostering a creative environment that drives innovation in our products. As a vital member of our Product Design team, you will utilize your skills in empathizing and understanding users' needs to craft product experiences that resonate with them. Our team comprises individuals with varied expertise in design systems, visual design, interaction design, content strategy, and product design. At ServiceNow, design is a key component of our strategy, leading to close collaboration with engineering and product management from the outset.
Discover more about our team here.
Your Responsibilities:
- Lead large-scale initiatives to deliver exceptional user experiences that shape product strategies and enhance workflows globally.
- Oversee the development of comprehensive product experiences that integrate user needs, product ecosystems, workflows, and design patterns. Create frameworks and guidelines that standardize cross-team collaboration.
- Guide interdisciplinary teams through collaborative projects, ensuring that the experiences delivered resonate deeply with our users. Share your insights and expertise across the organization to uplift colleagues and foster a vibrant community of practice.
About ServiceNow
Founded in sunny San Diego, California in 2004 by visionary engineer Fred Luddy, ServiceNow has evolved into a global leader in innovative AI-enhanced technology. We serve over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, empowering organizations to discover smarter, faster, and more effective ways to work. Join us on this exciting journey as we strive to improve the way the world works for everyone.