About the job
Join Trustpilot on our remarkable journey. As a profitable, high-growth FTSE-250 company, our ambition is to be the universal symbol of trust. We operate the world's largest independent consumer review platform, and there's much more exciting work ahead. Be part of our mission to foster trust!
We are in search of a talented Senior Product/UX Designer to join our Reviews & Core team. This squad plays a pivotal role, managing crucial aspects of the Trustpilot ecosystem, such as the review inbox, invitations, and settings, among others.
Your expertise in navigating intricate initiatives aimed at enhancing conversion rates and review invitation effectiveness will be invaluable. You will blend strong design skills with the ability to influence core customer experiences and future workflows.
Your responsibilities include:
- Leading design strategy and execution for high-impact features, taking complete ownership from problem definition to final delivery.
- Designing and optimizing user experiences by utilizing AI-driven features for communication tools, assisting businesses in managing their reviews efficiently.
- Creating detailed design proposals that clearly communicate rationale, align stakeholder interests, and define project scope.
- Collaborating closely with cross-functional teams, including Product Managers, Engineers, and Researchers, leveraging your influence to shape product strategy and execution.
- Conducting user research and usability testing to validate design decisions, ensuring user needs are prioritized in every solution.
- Contributing to our design system, developing scalable patterns and comprehensive documentation that empower the entire team.
- Promoting design as a discipline grounded in clarity and purpose, ensuring our product experiences are both functional and adherent to timeless design principles.
- Effectively communicating the value of exceptional design and its alignment with measurable business objectives, influencing stakeholders at all levels.

