About the job
About Us
Ada is a leading AI customer service company dedicated to transforming customer service into an extraordinary experience for all. Our mission is to elevate the standard of quality in customer service, enabling enterprise organizations to deliver instant, proactive, personalized, and effortless interactions.
As an AI transformation platform, Ada combines strategic expertise with cutting-edge AI agent management technology to propel businesses' AI readiness, ensuring they stay ahead in the market. Currently, over 83% of customer conversations are efficiently resolved through our automation, granting teams more time, companies more resources for growth, and customers the freedom to focus on what matters most.
Founded in 2016, Ada has facilitated over 5.5 billion interactions for renowned brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of manual effort. With over $250M in funding from top investors such as Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is at the forefront of harnessing AI in customer service.
We believe that our growth reflects the personal growth of each individual. Our values emphasize progress and continuous improvement. If you are ambitious and eager to develop, Ada could be your ideal workplace.
Discover more at www.ada.cx.
The Role
As a Senior Product Manager at Ada, you will be a builder at heart, taking ownership of projects from conception to market launch. This role is highly visible and impactful, where you will define and deliver innovative AI-driven experiences.
Our AI-first development lifecycle redefines software creation. As a Product Manager, you will dictate what gets built and the rationale behind it—collaborating with design to shape user experiences and with engineering to ensure smooth execution. You will create working prototypes to validate ideas prior to full development and write detailed specifications to guide AI agent execution. Daily, you will leverage coding agents for research, prototyping, data querying, and to maintain a pace of innovation that was unimaginable just a year ago.
We are on the lookout for a Senior Product Manager who thrives in dynamic, complex environments and effortlessly blurs the boundaries between strategy and execution.

